Refund Policy

Last updated: 19 October 2026

ur.my is run by Surf Seven Network (200203092812 (PG0105691-M)). This policy explains when we refund what you pay for a site on ur.my. It is part of our Terms of Service.

What you pay for

Each site is on a plan, with the prices on our pricing page. The Starter plan is free, and new sites start on it. A site on it is extended once a year, at no cost, with one press in your dashboard (from 30 days before its year ends), so that no address is kept by a business that has closed. You pay for a paid plan 1, 2 or 3 years at a time on HitPay's payment page, and for a move to a dearer plan, the difference in price for the days left. Nothing is charged automatically: you pay only when you choose to. A promo code from us takes its discount off one payment; each code can be used once per account and cannot be exchanged for cash.

When we refund

• You changed your mind. Ask within 14 days of paying and we refund that payment in full.
• Years that have not started. If you paid ahead for more than one year, you can ask at any time for the whole years that have not started yet to be refunded. The year already under way is not refunded once the 14 days are over.
• You paid twice or by mistake. For example, a payment that went through twice, or a renewal for the wrong site. We refund it in full.
• We stop ur.my, or close your site or take it offline when you did nothing wrong, for example over an address you chose in good faith. We refund the unused part of what you paid, counted by days.

A refund is never more than what you actually paid, after any promo code.

When we do not refund

• The part of a year that is already under way, once 14 days have passed since you paid.
• A site taken offline, or an account banned, for breaking our Terms of Service.

What a refund changes

A refund takes the refunded time off the site: its paid-until date moves back. A refunded upgrade moves the site back to the plan it was on before. If that date has already passed, the site follows the usual steps for a site that was not renewed (Terms of Service, section 10).

How to ask for a refund

Write to [email protected] from your account's email address, with the receipt number (it starts with URMY) and what you would like refunded. We reply within 3 working days.

Refunds go back through HitPay to the way you paid. Once we have made the refund, it usually reaches you within 14 working days; the exact time depends on your bank, card or e-wallet.

Contact

Surf Seven Network (200203092812 (PG0105691-M))
55, Lengkok Segar Jaya, Taman Segar Jaya, 13400 Butterworth, Penang, Malaysia
Email: [email protected]